Pitstop AI Logo

Getting Started

Quickstart

Follow these steps in order to go live with WhatsApp AI booking. Most businesses complete setup in 30–60 minutes (excluding Meta verification).

1

Create account

Sign up at app.pitstopai.co/signup, verify email, and finish the onboarding wizard (business name, timezone, first branch).

Pitstop sign-up page: create your account
Sign up at app.pitstopai.co: you'll verify email and complete business setup next.
2

Add services & staff

In Services, create at least one bookable service with duration and price. In Staff, add team members and assign them to services.

Services list in Pitstop showing bookable services and packages
Services catalog: duration and price drive what the AI can offer customers.
3

Set business hours

Configure branch hours under Settings → Business & Locations. The AI only offers slots inside these windows.

Business and locations settings showing branch hours in Pitstop
Settings → Business & Locations: set hours per branch.
4

Add FAQ knowledge

Under Q&A Pairs, add question-answer pairs (pricing, policies, parking, etc.). The agent uses these for non-booking questions.

Q&A Pairs page showing FAQ entries for the AI knowledge base
Q&A Pairs: train the agent on pricing, policies, and common questions.
5

Connect API keys

In Agent Settings: add your LLM provider key (OpenAI, Anthropic, etc.) and WhatsApp/Meta credentials. See WhatsApp setup.

6

Test in Playground

Open Agent Playground and run test conversations: book, reschedule, ask an FAQ. Fix gaps in services or knowledge base before going live.

Agent Playground showing a test conversation with the AI booking agent
Agent Playground: test bookings and FAQs before customers message you.
7

Share your number

Add your WhatsApp business number to your website, Instagram bio, and receipts. MonitorChats and Bookings for the first few days.