Getting Started
Introduction
Pitstop AI lets service businesses accept bookings through WhatsApp. This guide covers signup, onboarding, and going live with your AI booking agent.
What you'll set up
- Business profile: name, hours, timezone, branches
- Services: what you offer, duration, price, staff assignments
- WhatsApp agent: Meta Business API + your LLM API key
- Knowledge base: FAQs so the agent answers policy and pricing questions
How booking works
- Customer messages your WhatsApp business number
- AI agent understands the request and checks live availability
- Customer picks a time; booking is created in your calendar
- Confirmation and reminders are sent on WhatsApp automatically
Setup checklist
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Account & business
Account setup guide, profile, branches, team members, business hours.
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Services & staff
Services & staff guide, catalog, team, resources, and hours.
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WhatsApp & AI keys
WhatsApp configuration, Meta credentials, webhook, and LLM provider in Agent Settings.
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Test & launch
Use Quickstart to verify end-to-end before sharing your number with customers.
Supported channels
WhatsApp Business API is the primary AI booking channel today. Conversations and bookings from WhatsApp appear in your dashboard. Additional messaging channels may be available depending on your plan, check Settings → Agents in the app.