AI booking agent

Conversation flow

1. Message in: customer texts your WhatsApp business number
2. Intent detection: book, reschedule, cancel, or ask a question
3. Tool use: agent calls Pitstop APIs for availability, services, and customer data
4. Knowledge base: FAQs answered via semantic search (RAG) over your Q&A pairs
5. Confirmation: booking created. Customer receives WhatsApp confirmation

What the agent can do

• Check real-time availability across staff and resources
• Create, reschedule, and cancel bookings
• Answer pricing, policy, and service questions from your knowledge base (Q&A pairs)
• Handle multi-service and package bookings (when configured)
• Apply promotion codes when the promotions module is active
• Maintain conversation context within a thread

Configuration

In Settings → Agents:

• LLM Provider: API key and model selection (BYOK)
• Knowledge Base: Q&A pairs for RAG (limit varies by plan)
• Tools: enable or disable optional agent capabilities (search Q&A, cancel/reschedule, promotions)
• Auto-confirm agent bookings: when off (default), WhatsApp bookings stay pending until reception approves them; customers are told their request was submitted

Testing

Use Agent Playground to simulate conversations without sending real WhatsApp messages. Test edge cases: fully booked days, invalid services, reschedule flows.

Monitoring

Agent → Agent Usage shows conversation volume and activity so you can spot spikes or issues after going live.

Limits

• Essentials: 50 Q&A pairs, 1 WhatsApp channel
• Growth: 200 Q&A pairs
• Scale: 1,000 Q&A pairs