Welcome to Pitstop AI Documentation
Pitstop AI is a comprehensive multi-tenant B2B SaaS platform designed specifically for service businesses. Our platform enables you to accept customer bookings seamlessly through WhatsApp, Instagram, and Facebook Messenger using intelligent AI-powered booking agents. This comprehensive documentation will guide you through every aspect of Pitstop AI, from initial setup to advanced features, helping you maximize the platform's potential and grow your business.
What is Pitstop AI?
Pitstop AI provides intelligent AI booking agents powered by Mastra that handle customer inquiries and bookings automatically 24/7. These advanced agents use natural language processing and Retrieval-Augmented Generation (RAG) to understand customer intent, retrieve relevant information from your knowledge base, and provide accurate, context-aware responses.
Your customers can book appointments by simply messaging your business on their preferred platform—WhatsApp, Instagram, or Facebook Messenger. The AI agent understands natural language, asks clarifying questions when needed, checks availability in real-time across all your staff and resources, and creates bookings instantly—all without any human intervention.
The platform handles staff preferences, resource requirements, and multi-service bookings. Whether a customer wants to "book a haircut with Sarah tomorrow at 2pm" or "reschedule my massage to next week," the AI handles it seamlessly.
Beyond booking, Pitstop AI provides comprehensive business management tools including customer relationship management, staff scheduling, resource allocation, automated reminders, analytics and reporting, and multi-location support—all integrated into one powerful platform.
Key Features
Multi-Platform Support
Accept bookings via WhatsApp, Instagram, and Facebook Messenger. Your customers can use their preferred messaging app, and all conversations are unified in one dashboard. This multi-channel approach ensures maximum reach and convenience for your customers while simplifying management for you.
AI Booking Agents
Intelligent agents powered by Mastra that handle conversations automatically using natural language processing and your knowledge base. They understand context, maintain conversation history, and provide personalized booking experiences that match your brand voice.
24/7 Availability
Never miss a booking opportunity, even outside business hours. Customers can inquire and book anytime, and the AI handles everything automatically. Bookings are queued for your review, and you can configure automatic confirmations or manual approval workflows.
Smart Calendar
Calendar interface with multiple views (day/week/month), timezone support, and real-time updates across your messaging platforms. Manage schedules with multiple staff and locations.
Customer Management
Complete customer profiles with booking history, customer notes, and export. View conversations in the Chats page. Sort by booking count or last booking date. Build lasting relationships by understanding your customers better.
Analytics Dashboard
Track bookings, revenue, customer engagement, service performance, staff booking volume, peak times, conversion rates, and more. Make data-driven decisions with comprehensive analytics, visualizations, and exportable reports.
Quick Start
Sign Up
Get started by creating your account. Pitstop AI is available for service businesses by invitation. Contact us at hello@pitstop.com with your business information, and our team will provide you with access. Once approved, you'll receive your account credentials and can begin the setup process.
Set Up Your Business
Complete your business profile with detailed information including business name, description, contact details, logo, business hours, timezone, and location settings. This information helps the AI assistant provide accurate responses and ensures proper scheduling.
Connect Messaging Platforms
Connect one or more messaging platforms to start accepting bookings. Set up WhatsApp Business API (most popular), Instagram Direct Messages, or Facebook Messenger. Each platform requires API credentials but works seamlessly together in your unified dashboard. See our platform configuration guides for detailed setup instructions.
Add Services
Create detailed service listings with clear names, descriptions, pricing (fixed or variable), duration, categories, staff assignments, and resource requirements. Configure booking rules like advance booking windows and cancellation policies. Well-configured services lead to better bookings and customer satisfaction.
Start Accepting Bookings
Once configured, your AI assistant automatically starts handling customer inquiries and booking requests 24/7. Monitor bookings in real-time through your dashboard, review conversations, manage your calendar, and track analytics. Configure automated reminders to reduce no-shows and keep customers informed.